Professional services
Four ways to work with Agentix.
From platform evaluation through launch and continuous improvement.
Evaluate
Executive Advisory
Strategic and technical guidance for teams evaluating a CX platform decision.
- Vendor selection and evaluation support
- Custom demo planning and review
- Proof-of-concept guidance
- Architecture and security reviews
- RFP support and response structure
- Licensing and cost modeling
Implement
Implementation
End-to-end delivery for scoped deployments, designed and built by principals and senior architects.
- Contact center implementation
- AI virtual agents implementation
- Workforce and quality management setup
- Conversational intelligence rollout
- Unified communications configuration
- Custom integration delivery
Operate
Consulting Hours
Prepaid, flexible hours drawn down as needs arise.
- Administration updates for day-to-day system management
- Troubleshooting for configuration-related issues
- Remote training for administrators, supervisors, and agents
- Advisory support for design reviews and roadmap planning
- Development assistance for API usage and lightweight scripting logic
Optimize
CX Accelerator
A monthly program for keeping your production environment healthy, stable, and continually improving after launch.
- Configuration analysis to identify drift, inconsistent settings, and operational risk before customers encounter a problem
- Production data analysis for escalation trends, routing friction, knowledge gaps, and optimization opportunities
- Product advisory for feature planning, licensing guidance, and best-practice recommendations
- Technical support for configuration questions, issue triage, and clear next steps
- System administration for qualifying updates to queues, prompts, settings, and workflows
Consulting Hours cover work on request. CX Accelerator adds proactive monthly analysis and a standing operating rhythm.
How engagements are scoped
Every engagement defines what Agentix owns, what stays with your team, and what belongs with the platform vendor.
