Specialization

A technology partner with certified expertise

Agentix helps enterprises design, deploy, and optimize AI-powered customer engagement and communications. We are proud to hold Zoom Strategic Advisor status, its highest partner level, and are certified to deploy and support Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent. Our expertise also spans the broader CX ecosystem.

2026 Zoom Up Partner Program certifications and strategic advisor recognitions

Technologies we work with

Leadership

Senior leadership, backed by a specialist team

Agentix brings together a team of CX, AI, and engineering talent with deep technical fluency and hands-on delivery experience. Founded in California by Eddie Moon and Berk Vogelheim, with Michael Stewart joining the leadership team in 2026, Agentix helps organizations move from strategy to implementation with clarity, speed, and discipline.

Eddie Moon

Principal

Eddie brings over 17 years of technical and business experience across Big 4 consulting firms, Fortune 100 corporations, pre-IPO organizations, and early-stage startups. He served as a Principal Solution Engineer at Genesys and was an early CX Specialist at Zoom. His background includes management consulting at Deloitte and KPMG, combined with sales engineering and product specialist roles across AI, CCaaS, UCaaS, CRM, and ITSM cloud technologies. His certifications include Genesys Cloud Developer, AWS Cloud Practitioner, ITIL 4, and Zoom ZSA, ZTSA, and ZDA.

Berk Vogelheim

Principal

Berk brings over 10 years of experience in enterprise customer experience, solution engineering, and AI/LLM enablement. His background includes CX technical consulting at Zoom as a Consulting Solutions Engineer and at Freshworks as an Enterprise Solutions Engineer, with additional engineering experience at SafeGraph and KEYENCE. He helps organizations translate complex business priorities into scalable service design, automation strategy, and measurable implementation outcomes. His certifications include ITIL 4, Prompt Engineering (Vanderbilt), Mastering Technical Sales, Google Cloud Customer Interaction, and Zoom ZSA, ZTSA, and ZDA.

Michael Stewart

Principal

Michael brings over 20 years of leadership across customer experience, enterprise communications, and technical delivery. He served as a Systems Engineering Manager at Cisco, following multiple systems engineering and collaboration leadership roles, and later supported CCaaS and UC programs at Zoom and Webex. His certifications include 2xCCIE, Zoom ZSA, ZTSA, and ZDA.

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